{"id":2991,"date":"2026-03-30T17:43:48","date_gmt":"2026-03-31T01:43:48","guid":{"rendered":"https:\/\/dentina.ai\/articles\/?page_id=2991"},"modified":"2026-07-27T19:27:18","modified_gmt":"2026-07-28T03:27:18","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/dentina.ai\/articles\/terms-of-use\/","title":{"rendered":"Service Terms of Use"},"content":{"rendered":"

VERSION 2.1<\/strong><\/p>\n

LAST REVISED ON: July 15, 2026<\/strong><\/p>\n

The service, Dentina (the “Service”), is a copyrighted work owned by
\nVitalAI, Inc. (“Company”, “us”, “our”, “we”). The Service encompasses
\nthe dentina.ai website and includes all related services, applications,
\nand tools needed to provide the services on the website to you. Certain
\nfeatures of the Service may be subject to additional guidelines, terms,
\nor rules, which will be posted on the Service’s website in connection
\nwith such features. All such additional terms, guidelines, and rules are
\nincorporated by reference into these Terms.<\/p>\n

THESE TERMS OF USE (THESE \u201cTERMS\u201d) SET FORTH THE LEGALLY BINDING
\nTERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SERVICE. BY ACCESSING
\nOR USING THE SERVICE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF
\nYOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND
\nWARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO
\nTHESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT).
\nYOU MAY NOT ACCESS OR USE THE SERVICE OR ACCEPT THE TERMS IF YOU ARE NOT
\nAT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF
\nTHESE TERMS, DO NOT ACCESS AND\/OR USE THE SERVICE.<\/p>\n

PLEASE BE AWARE THAT SECTION 10.2 CONTAINS PROVISIONS GOVERNING HOW
\nTO RESOLVE DISPUTES BETWEEN YOU AND COMPANY. AMONG OTHER THINGS, SECTION
\n10.2 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED
\nEXCEPTIONS, THAT DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY
\nBINDING AND FINAL ARBITRATION. THE AGREEMENT TO ARBITRATE APPLIES ONLY
\nIF YOU HAVE CREATED AN ACCOUNT, PURCHASED OR SUBSCRIBED TO ANY SERVICES,
\nOR OTHERWISE ACCESSED OR USED THE SERVICE\u2019S FUNCTIONALITY (BEYOND MERELY
\nVISITING OR BROWSING THE SERVICE\u2019S PUBLIC WEBSITE PAGES); ALL OTHER
\nDISPUTES WILL BE RESOLVED EXCLUSIVELY IN THE STATE OR FEDERAL COURTS
\nLOCATED IN NEW CASTLE COUNTY, DELAWARE, AS SET FORTH IN SECTION 10.2(L).
\nSECTION 10.2 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE
\nREAD SECTION 10.2 CAREFULLY.<\/p>\n

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1)
\nYOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF
\nAGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN
\nANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR
\nRIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE
\nARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR
\nCLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.<\/p>\n

1. ACCOUNTS<\/p>\n

1.1 Account Creation. In order to use certain features of the
\nService, you must register for an account (\u201cAccount\u201d) and provide
\ncertain information about yourself as prompted by the account
\nregistration form. You represent and warrant that: (a) all required
\nregistration information you submit is truthful and accurate; (b) you
\nwill maintain the accuracy of such information. You may delete your
\nAccount at any time, by contacting support at the email below. Company
\nmay suspend or terminate your Account in accordance with Section 8.<\/p>\n

1.2 Account Responsibilities. You are responsible for maintaining the
\nconfidentiality of your Account login information and are fully
\nresponsible for all activities that occur under your Account. You agree
\nto immediately notify Company of any unauthorized use, or suspected
\nunauthorized use of your Account or any other breach of security.
\nCompany cannot and will not be liable for any loss or damage arising
\nfrom your failure to comply with the above requirements.<\/p>\n

1.3 Subscription Services. Access to certain features of the Service
\nrequires a paid subscription. Subscriptions are billed in advance on a
\nrecurring basis, with the period defined by the selected subscription
\nplan (e.g., daily, weekly, monthly, or annually).<\/p>\n

1.4 Renewal and Cancellation. Subscriptions automatically renew under
\nthe same terms unless cancelled. You can cancel your subscription by
\ncontacting the Company. No refunds are provided for fees already paid,
\nbut you will maintain access until the end of the current billing
\nperiod.<\/p>\n

1.5 Payment Information and Procedures. You are required to furnish
\nthe Company with complete and accurate billing details, including your
\nfull name, address, state, zip code, telephone number, and valid payment
\nmethod. In instances where automatic billing encounters issues, the
\nCompany will forward an electronic invoice to you. This invoice will
\ndetail the necessary steps to manually complete payment within a
\nspecified timeframe, corresponding to your billing cycle.<\/p>\n

1.6 Adjustments to Subscription Charges. The Company reserves the
\nright to adjust the pricing for its Subscription services at any
\ndiscretion and at any moment. Changes to the pricing will take effect
\nfollowing the conclusion of the current billing cycle.<\/p>\n

Subscribers will be notified in advance of any pricing adjustments,
\nproviding an opportunity to cancel the Subscription if so desired before
\nthe new pricing is applied.<\/p>\n

By continuing to use the Service after a price adjustment, you accept
\nthe new terms and agree to the revised charges.<\/p>\n

1.7 Refund Policy. Subscription charges are generally final and
\nnon-refundable, except as mandated by applicable law. Nonetheless, the
\nCompany retains the right to evaluate refund requests for Subscriptions
\nindividually and may issue refunds at its absolute discretion.<\/p>\n

1.8 Trial Offers. The Company occasionally provides a Subscription
\ntrial at no cost for a predefined period. To participate in the Free
\nTrial, entering billing details may be necessary.<\/p>\n

Participants will not incur any charges from the Company during the
\nFree Trial period. However, unless the Subscription is cancelled before
\nthe end of the Free Trial, subscribers will automatically be charged the
\nSubscription fees corresponding to their chosen plan at the conclusion
\nof the trial.<\/p>\n

The Company reserves the unilateral right to alter or discontinue the
\nFree Trial offer at any time, without prior notification.<\/p>\n

1.9 Engagement in Promotional Activities. The Service may offer
\nvarious promotions, which are subject to their own specific terms,
\nseparate from these general Terms.<\/p>\n

We encourage participants of any promotional events to carefully
\nreview the specific rules associated with each promotion, alongside our
\nPrivacy Policy. In instances where promotional terms might diverge from
\nthese general Terms, the specific terms set forth for the promotion will
\ntake precedence.<\/p>\n

1.10 Usage-Based Services; Credits. Certain features of the Service
\n(including outbound calling and text messaging) may be offered on a
\nprepaid, usage-based credit basis (\u201cCredits\u201d) under your applicable
\norder form or subscription plan. Unless your order form or subscription
\nplan expressly states otherwise, Credits are billed in advance, are
\nnon-refundable, have no cash value, and do not roll over or carry
\nforward between billing periods. Credits are consumed at the consumption
\nrates (including any premium-campaign rates) set forth in your order
\nform or subscription plan; usage in excess of your included Credits is
\nbilled in arrears at the overage rate, and is subject to any overage
\ncap, set forth in your order form or subscription plan; and a one-time,
\nnon-refundable setup fee may apply to each outbound campaign as set
\nforth in your order form or subscription plan. Any free trial of
\nusage-based features operates as a hard cap \u2014 those features stop when
\nthe trial credit cap or trial period is reached, with no overage \u2014 and
\nautomatically converts to a paid subscription in accordance with Section
\n1.8 unless cancelled before the end of the trial.<\/p>\n

2. ACCESS TO THE SERVICE<\/p>\n

2.1 License. Subject to these Terms, Company grants you a
\nnon-transferable, non-exclusive, revocable, limited license to use and
\naccess the Service solely for your internal business purposes. This
\nlicense does not permit the Service to be used for direct commercial
\npurposes, such as reselling or distributing the Service to third
\nparties, without a separate agreement with the Company.<\/p>\n

2.2 Certain Restrictions. The rights granted to you in these Terms
\nare subject to the following restrictions: (a) you shall not license,
\nsell, rent, lease, transfer, assign, distribute, host, or otherwise
\ncommercially exploit the Service, whether in whole or in part, or any
\ncontent displayed on the Service; (b) you shall not modify, make
\nderivative works of, disassemble, reverse compile or reverse engineer
\nany part of the Service; (c) you shall not access the Service in order
\nto build a similar or competitive website, product, or service; and (d)
\nexcept as expressly stated herein, no part of the Service may be copied,
\nreproduced, distributed, republished, downloaded, displayed, posted or
\ntransmitted in any form or by any means. Unless otherwise indicated, any
\nfuture release, update, or other addition to functionality of the
\nService shall be subject to these Terms. All copyright and other
\nproprietary notices on the Service (or on any content displayed on the
\nService) must be retained on all copies thereof.<\/p>\n

2.3 Modification. Company reserves the right, at any time, to modify,
\nsuspend, or discontinue the Service (in whole or in part) with or
\nwithout notice to you. You agree that Company will not be liable to you
\nor to any third party for any modification, suspension, or
\ndiscontinuation of the Service or any part thereof.<\/p>\n

2.4 Ownership. Excluding any User Content that you may provide
\n(defined below), you acknowledge that all the intellectual property
\nrights, including copyrights, patents, trade marks, and trade secrets,
\nin the Service and its content are owned by Company or Company\u2019s
\nsuppliers. Neither these Terms (nor your access to the Service)
\ntransfers to you or any third party any rights, title or interest in or
\nto such intellectual property rights, except for the limited access
\nrights expressly set forth in Section 2.1. Company and its suppliers
\nreserve all rights not granted in these Terms. There are no implied
\nlicenses granted under these Terms.<\/p>\n

2.5 Feedback. If you provide Company with any feedback or suggestions
\nregarding the Service (\u201cFeedback\u201d), you hereby assign to Company all
\nrights in such Feedback and agree that Company shall have the right to
\nuse and fully exploit such Feedback and related information in any
\nmanner the Company deems appropriate, except where such Feedback is
\nprovided through a designated private communication channel and is
\nexplicitly marked by you as \u201cConfidential\u201d or \u201cProprietary\u201d. In such
\ncases, the Company agrees to treat the Feedback as confidential or
\nproprietary, as indicated. For all other Feedback, Company will treat
\nany Feedback you provide to Company as non-confidential and
\nnon-proprietary. You agree that, except as expressly stated above, you
\nwill not submit to Company any information or ideas that you consider to
\nbe confidential or proprietary.<\/p>\n

2.6 User Eligibility. Access to and use of the Service is permitted
\nonly in strict adherence to these Terms, alongside all relevant local,
\nstate, national, and international laws. Eligibility for use requires
\nthe legal capacity to enter into contracts. The Service is strictly
\noff-limits to individuals under the age of 18 or to users who have been
\nspecifically barred or removed from the Services by the Company. The
\nService is intended for use only by residents of the United States of
\nAmerica and Canada. Access to the Service from countries or territories
\nwhere such access is illegal is prohibited. Users are responsible for
\ncompliance with all local laws applicable to their access and use of the
\nService.<\/p>\n

2.7 Telephone Conversation Recording. All telephone conversations
\ninvolving our Service, including inbound and outbound calls initiated
\nthrough the Service, will be recorded. By using the Service, you
\nacknowledge and agree that call recording, monitoring, transcription,
\nand summarization may be integral parts of the Service for inbound and
\noutbound communications. You, not Company, are solely responsible for
\ndetermining whether any notice, disclosure, or consent is required
\nbefore placing, answering, recording, monitoring, or using an artificial
\nor pre-recorded voice in a call and for providing and documenting all
\nsuch notices and consents.<\/p>\n

2.8 Text Messaging Services. In alignment with these Terms, the
\nService may send text messages to users who have explicitly agreed to
\nreceive such messages. The Service may send SMS or MMS messages on your
\nbehalf to recipients you identify or upload. You represent and warrant
\nyou have obtained all legally required consents, opt-ins, and
\npermissions to send such messages, including any prior express consent
\nor prior express written consent required by applicable law, carrier
\nrules, or message classification, and that you will maintain records
\nsufficient to demonstrate such compliance. Recipients may opt out at any
\ntime (e.g., by replying \u2018STOP\u2019 where supported). You are solely
\nresponsible for all required registrations, honoring opt\u2011outs,
\ndo-not-call requests, revocations of consent, quiet hours, and similar
\nrestrictions across all systems you use and maintaining records
\nsufficient to demonstrate consent and compliance.<\/p>\n

2.9 Outbound Calling and Messaging. If you enable outbound calling or
\noutbound messaging features, you determine the purpose, timing,
\naudience, sender identity, and content of those communications, and you
\nare the sender, initiator, and maker of them for purposes of applicable
\nlaw.<\/p>\n

2.10 Permitted Use Cases. Unless Company agrees otherwise in writing,
\noutbound features may be used only for healthcare operational and
\nrelationship communications, such as reminders, confirmations, recalls,
\nreactivations, post-visit follow-up, and related patient engagement
\ncommunications, and not for emergency communications, debt collection,
\npurchased-lead outreach, affiliate marketing, political content, or
\nother telemarketing or advertising campaigns.<\/p>\n

2.11 Carrier and Platform Requirements. You will complete and
\nmaintain all brand, campaign, sender-ID, toll-free, short code, 10DLC,
\nand similar registrations and approvals required by carriers or
\nmessaging providers, and will timely provide accurate use-case,
\nsample-message, and consent-flow information requested by Company or a
\nprovider<\/p>\n

2.12 Outbound Communication Services. If you enable outbound calling
\nor outbound messaging features, you acknowledge and agree that you
\ndetermine the purpose, timing, and content of such communications and
\nyou are solely responsible for complying with all applicable
\ntelemarketing, robocall\/robotext, anti\u2011spam, do\u2011not\u2011call, consumer
\nprotection, and privacy laws, rules, and regulations, as well as carrier
\nrequirements. We may suspend or limit outbound features if we reasonably
\nbelieve your use may violate applicable law or carrier policies, result
\nin excessive complaints, or create risk to the Service.<\/p>\n

3. USER CONTENT<\/p>\n

3.1 User Content. \u201cUser Content\u201d means any and all information and
\ncontent that a user submits to, or uses with, the Service (e.g., content
\nin the user\u2019s profile or user’s practice or patient data). You are
\nsolely responsible for your User Content. You assume all risks
\nassociated with use of your User Content, including any reliance on its
\naccuracy, completeness or usefulness by others, or any disclosure of
\nyour User Content that personally identifies you or any third party. You
\nhereby represent and warrant that your User Content does not violate our
\nAcceptable Use Policy (defined in Section 3.3). You may not represent or
\nimply to others that your User Content is in any way provided, sponsored
\nor endorsed by Company. Since you alone are responsible for your User
\nContent, you may expose yourself to liability if, for example, your User
\nContent violates the Acceptable Use Policy. Company is not obligated to
\nbackup any User Content, and your User Content may be deleted at any
\ntime without prior notice. You are solely responsible for creating and
\nmaintaining your own backup copies of your User Content if you
\ndesire.<\/p>\n

3.2 License to Use User Content for Service Provision, Development,
\nand Other Purposes. You hereby grant to the Company a non-exclusive,
\nroyalty-free, fully paid-up, worldwide license to use, copy, modify,
\ncreate derivative works from, and otherwise exploit your User Content,
\nwhich includes dental practice and patient data, for several purposes.
\nThese purposes include providing and maintaining the Service, account
\nmanagement, contract performance, communication with users and business
\ntransfers. This comprehensive use of User Content is essential for
\nmonitoring service usage, improving service functionalities, developing
\nnew features, managing user accounts, fulfilling contractual
\nobligations, managing user requests, and facilitating business
\ntransactions such as mergers or asset transfers. You acknowledge and
\nagree to the use of your User Content for these purposes, and hereby
\nirrevocably waive (and agree to cause to be waived), to the extent
\npermitted by applicable laws, any claims or assertions of moral rights
\nor attribution with respect to your User Content used under this
\nlicense. Be sure to read our privacy policy.<\/p>\n

3.3 Acceptable Use Policy. The following terms constitute our
\n\u201cAcceptable Use Policy\u201d:<\/p>\n

(a) You agree not to use the Service to collect, upload, transmit,
\ndisplay, or distribute any User Content (i) that violates any
\nthird-party right, including any copyright, trademark, patent, trade
\nsecret, moral right, privacy right, right of publicity, or any other
\nintellectual property or proprietary right, (ii) that is unlawful,
\nharassing, abusive, tortious, threatening, harmful, invasive of
\nanother\u2019s privacy, vulgar, defamatory, false, intentionally misleading,
\ntrade libelous, pornographic, obscene, patently offensive, promotes
\nracism, bigotry, hatred, or physical harm of any kind against any group
\nor individual or is otherwise objectionable, (iii) that is harmful to
\nminors in any way, or (iv) that is in violation of any law, regulation,
\nor obligations or restrictions imposed by any third party.<\/p>\n

(b) In addition, you agree not to: (i) upload, transmit, or
\ndistribute to or through the Service any computer viruses, worms, or any
\nsoftware intended to damage or alter a computer system or data; (ii)
\nsend through the Service unsolicited or unauthorized advertising,
\npromotional materials, junk mail, spam, chain letters, pyramid schemes,
\nor any other form of duplicative or unsolicited messages in violation of
\napplicable law or carrier policies; (iii) use the Service to harvest,
\ncollect, gather or assemble information or data regarding other users,
\nincluding e-mail addresses, without their consent; (iv) interfere with,
\ndisrupt, or create an undue burden on servers or networks connected to
\nthe Service, or violate the regulations, policies or procedures of such
\nnetworks; (v) attempt to gain unauthorized access to the Service (or to
\nother computer systems or networks connected to or used together with
\nthe Service), whether through password mining or any other means; (vi)
\nharass or interfere with any other user\u2019s use and enjoyment of the
\nService; or (vii) use software or automated agents or scripts to produce
\nmultiple accounts on the Service, or to generate automated searches,
\nrequests, or queries to (or to strip, scrape, or mine data from) the
\nService (provided, however, that we conditionally grant to the operators
\nof public search engines revocable permission to use spiders to copy
\nmaterials from the Service for the sole purpose of and solely to the
\nextent necessary for creating publicly available searchable indices of
\nthe materials, but not caches or archives of such materials, subject to
\nthe parameters set forth in our robots.txt file). You further agree not
\nto use the Service to: (viii) send messages or place calls using
\npurchased, rented, appended, or scraped lists; (ix) evade spam filtering
\nor blocking, including through caller-ID spoofing, snowshoeing, number
\nrotation, or misleading sender names; (x) transmit content prohibited by
\ncarrier or provider rules; or (xi) use the Service in any manner that
\ncould reasonably cause Company or its providers to be blocked, fined,
\nthrottled, suspended, or subjected to complaints or investigations.<\/p>\n

3.4 Enforcement. We reserve the right (but have no obligation) to
\nreview, refuse and\/or remove any User Content in our sole discretion,
\nand to investigate and\/or take appropriate action against you in our
\nsole discretion if you violate the Acceptable Use Policy or any other
\nprovision of these Terms or otherwise create liability for us or any
\nother person. Such action may include removing or modifying your User
\nContent, terminating your Account in accordance with Section 8, and\/or
\nreporting you to law enforcement authorities.<\/p>\n

4. INDEMNIFICATION<\/p>\n

You agree to indemnify and hold Company (and its officers, employees,
\nagents, suppliers, carriers, messaging providers, and subcontractors)
\nharmless, including costs and attorneys\u2019 fees, from any claim, demand,
\ncomplaint, arbitration, investigation, fine, penalty, carrier
\nassessment, surcharge, or other liability arising out of or relating to
\n(a) your use of the Service, (b) your violation of these Terms, (c) your
\nviolation of applicable laws, regulations, or carrier or provider
\nrequirements, (d) your User Content, or (e) any outbound call or message
\nplaced, sent, or attempted through the Service on your behalf, including
\nyour consent practices, call-recording practices, caller-ID practices,
\ncontent, recipient lists, or failure to honor opt-outs.<\/p>\n

5. THIRD-PARTY LINKS & ADS; OTHER USERS<\/p>\n

5.1 Third-Party Links & Ads. The Service may contain links to
\nthird-party websites and services, and\/or display advertisements for
\nthird parties (collectively, \u201cThird-Party Links & Ads\u201d). Such
\nThird-Party Links & Ads are not under the control of Company, and
\nCompany is not responsible for any Third-Party Links & Ads. Company
\nprovides access to these Third-Party Links & Ads only as a
\nconvenience to you, and does not review, approve, monitor, endorse,
\nwarrant, or make any representations with respect to Third-Party Links
\n& Ads. You use all Third-Party Links & Ads at your own risk, and
\nshould apply a suitable level of caution and discretion in doing so.
\nWhen you click on any of the Third-Party Links & Ads, the applicable
\nthird party\u2019s terms and policies apply, including the third party\u2019s
\nprivacy and data gathering practices. You should make whatever
\ninvestigation you feel necessary or appropriate before proceeding with
\nany transaction in connection with such Third-Party Links & Ads.<\/p>\n

5.2 Other Users. Each Service user is solely responsible for any and
\nall of its own User Content. Since we do not control User Content, you
\nacknowledge and agree that we are not responsible for any User Content,
\nwhether provided by you or by others. We make no guarantees regarding
\nthe accuracy, currency, suitability, appropriateness, or quality of any
\nUser Content. Your interactions with other Service users are solely
\nbetween you and such users. You agree that Company will not be
\nresponsible for any loss or damage incurred as the result of any such
\ninteractions. If there is a dispute between you and any Service user, we
\nare under no obligation to become involved.<\/p>\n

5.3 Release. You hereby release and forever discharge Company (and
\nour officers, employees, agents, successors, and assigns) from, and
\nhereby waive and relinquish, each and every past, present and future
\ndispute, claim, controversy, demand, right, obligation, liability,
\naction and cause of action of every kind and nature (including personal
\ninjuries, death, and property damage), that has arisen or arises
\ndirectly or indirectly out of, or that relates directly or indirectly
\nto, the Service (including any interactions with, or act or omission of,
\nother Service users or any Third-Party Links & Ads). IF YOU ARE A
\nCALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542
\nIN CONNECTION WITH THE FOREGOING, WHICH STATES: \u201cA GENERAL RELEASE DOES
\nNOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW
\nOR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE
\nRELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS
\nOR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.\u201d<\/p>\n

6. DISCLAIMERS<\/p>\n

COMPANY DOES NOT PROVIDE LEGAL ADVICE, DOES NOT CLASSIFY YOUR
\nCOMMUNICATIONS FOR LEGAL PURPOSES, AND DOES NOT GUARANTEE ANY CALL OR
\nMESSAGE WILL BE DELIVERED, COMPLETED, OR ACCEPTED BY ANY CARRIER,
\nDEVICE, OR PLATFORM. DELIVERY MAY BE DELAYED, FILTERED, THROTTLED,
\nLABELED AS SPAM, OR BLOCKED FOR REASONS OUTSIDE COMPANY\u2019S CONTROL. THE
\nSERVICE IS NOT INTENDED FOR EMERGENCY COMMUNICATIONS OR TIME-SENSITIVE
\nCLINICAL TRIAGE. THE SERVICE IS PROVIDED ON AN \u201cAS-IS\u201d AND \u201cAS
\nAVAILABLE\u201d BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY
\nAND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED,
\nOR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
\nFITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR
\nNON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE
\nSERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN
\nUNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE,
\nRELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR
\nSAFE.<\/p>\n

IN ADDITION TO THE ABOVE DISCLAIMERS, YOU ACKNOWLEDGE AND AGREE THAT
\nTHE OUTPUTS GENERATED BY THE SERVICE, INCLUDING ANY GENERATIVE AI
\nFUNCTIONALITIES, MAY NOT ALWAYS BE ACCURATE, RELIABLE, OR APPROPRIATE
\nFOR ALL PURPOSES. THE SERVICE MAY PRODUCE RESULTS THAT COULD BE
\nCONSIDERED “HALLUCINATION” OUTPUT, WHERE THE GENERATED CONTENT MAY
\nAPPEAR TO BE FACTUAL OR ACCURATE BUT IS NOT VERIFIED AND MAY BE
\nINCORRECT OR MISLEADING. AS SUCH, WE EXPRESSLY DISCLAIM ANY WARRANTIES
\nREGARDING THE ACCURACY, RELIABILITY, OR SUITABILITY OF ANY OUTPUTS
\nGENERATED BY THE SERVICE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT IT IS
\nYOUR RESPONSIBILITY TO REVIEW, VALIDATE, AND VERIFY THE OUTPUTS
\nGENERATED BY THE SERVICE BEFORE RELYING ON THEM FOR ANY PURPOSE. THE
\nCOMPANY SHALL NOT BE LIABLE FOR ANY ERRORS, INACCURACIES, OR THE
\nRELIANCE ON ANY GENERATED OUTPUTS BY THE SERVICE. YOUR USE OF ANY
\nINFORMATION OR OUTPUTS PROVIDED BY THE SERVICE IS AT YOUR OWN RISK AND
\nDISCRETION, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES OF
\nUSING SUCH OUTPUTS.<\/p>\n

IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE
\nSERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE
\nDATE OF FIRST USE.<\/p>\n

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES,
\nSO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT
\nALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
\nLIMITATION MAY NOT APPLY TO YOU.<\/p>\n

7. LIMITATION ON LIABILITY<\/p>\n

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR
\nOUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT,
\nINDIRECT, INCIDENTAL, LOST PROFITS, SPECIAL, CONSEQUENTIAL, PUNITIVE OR
\nEXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
\nPROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE
\nCOMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING
\nFROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE COST OF
\nPROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS,
\nDATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED
\nOR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (III)
\nUNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV)
\nSTATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (V) OR ANY
\nOTHER MATTER RELATING TO THESE TERMS OR THE SERVICES, WHETHER AS A
\nBREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE OR
\nPASSIVE), OR ANY OTHER THEORY OF LIABILITY. ACCESS TO, AND USE OF, THE
\nSERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY
\nRESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF
\nDATA RESULTING THEREFROM.<\/p>\n

WITHOUT LIMITING THE FOREGOING, COMPANY SHALL NOT BE LIABLE FOR ANY
\nFINES, PENALTIES, STATUTORY DAMAGES, CLASS ACTION EXPOSURE, CARRIER
\nCHARGES, PROVIDER CHARGES, BLOCKING, THROTTLING, REGISTRATION FAILURES,
\nNUMBER SUSPENSIONS, OR OTHER LOSSES ARISING OUT OF OR RELATING TO
\nOUTBOUND CALLING OR MESSAGING FEATURES OR YOUR USE OF THEM. TO THE
\nMAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE
\nCONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING
\nFROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS
\nOF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF
\nFIFTY US DOLLARS. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE
\nTHIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY
\nKIND ARISING FROM OR RELATING TO THESE TERMS.<\/p>\n

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
\nLIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
\nLIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.<\/p>\n

8. TERM AND TERMINATION. Subject to this Section, these Terms will
\nremain in full force and effect while you use the Service. We may
\nsuspend, throttle, restrict, or terminate your rights to use the
\nService, any outbound calling or messaging feature, any number, send ID,
\ncampaign, or Account immediately if we reasonably believe your use may
\nviolate applicable law or carrier or provider requirements, create
\nunusual complaints or opt-outs, or expose the Service or its providers
\nto blocking, fines, investigations, or other risk. Upon termination of
\nyour rights under these Terms, your Account and right to access and use
\nthe Service will terminate immediately. You understand that any
\ntermination of your Account may involve deletion of your User Content
\nassociated with your Account from our live databases. Company will not
\nhave any liability whatsoever to you for any termination of your rights
\nunder these Terms, including for termination of your Account or deletion
\nof your User Content. Even after your rights under these Terms are
\nterminated, the following provisions of these Terms will remain in
\neffect: Sections 2.2 through 2.6, Section 3 and Sections 4 through
\n10.<\/p>\n

9. COPYRIGHT POLICY. Company respects the intellectual property of
\nothers and asks that users of our Service do the same. In connection
\nwith our Service, we have adopted and implemented a policy respecting
\ncopyright law that provides for the removal of any infringing materials
\nand for the termination, in appropriate circumstances, of users of our
\nonline Service who are repeat infringers of intellectual property
\nrights, including copyrights. If you believe that one of our users is,
\nthrough the use of our Service, unlawfully infringing the copyright(s)
\nin a work, and wish to have the allegedly infringing material removed,
\nthe following information in the form of a written notification
\n(pursuant to 17 U.S.C. \u00a7 512(c)) must be provided to our designated
\nCopyright<\/p>\n

1. your physical or electronic signature;<\/p>\n

2. identification of the copyrighted work(s) that you claim to have
\nbeen infringed;<\/p>\n

3. sufficient information to permit us to locate such material;<\/p>\n

4. your address, telephone number, and e-mail address;<\/p>\n

5. a statement that you have a good faith belief that use of the
\nobjectionable material is not authorized by the copyright owner, its
\nagent, or under the law; and<\/p>\n

6. a statement that the information in the notification is accurate,
\nand under penalty of perjury, that you are either the owner of the
\ncopyright that has allegedly been infringed or that you are authorized
\nto act on behalf of the copyright owner.<\/p>\n

Please note that, pursuant to 17 U.S.C. \u00a7 512(f), any
\nmisrepresentation of material fact (falsities) in a written notification
\nautomatically subjects the complaining party to liability for any
\ndamages, costs and attorney\u2019s fees incurred by us in connection with the
\nwritten notification and allegation of copyright infringement.<\/p>\n

The designated Copyright Agent for Company is: VitalAI, Inc.<\/p>\n

Designated Agent: VitalAI, Inc.<\/p>\n

Address of Agent: 1111b South Governors Avenue, Suite 3852, Dover,
\nDelaware 19904<\/p>\n

Telephone: (323) 283-8368<\/p>\n

Email: support@dentina.ai<\/a><\/p>\n

10. GENERAL<\/p>\n

10.1 Changes. These Terms are subject to occasional revision, and if
\nwe make any substantial changes, we may notify you by sending you an
\ne-mail to the last e-mail address you provided to us (if any), and\/or by
\nprominently posting notice of the changes on our Service. You are
\nresponsible for providing us with your most current e-mail address. In
\nthe event that the last e-mail address that you have provided us is not
\nvalid, or for any reason is not capable of delivering to you the notice
\ndescribed above, our dispatch of the e-mail containing such notice will
\nnonetheless constitute effective notice of the changes described in the
\nnotice. Continued use of our Service following notice of such changes
\nshall indicate your acknowledgement of such changes and agreement to be
\nbound by the terms and conditions of such changes.<\/p>\n

10.2 Dispute Resolution. Please read the following arbitration
\nagreement in this Section (the \u201cArbitration Agreement\u201d) carefully. The
\nArbitration Agreement requires you to arbitrate disputes with Company,
\nits parent companies, subsidiaries, affiliates, successors and assigns
\nand all of their respective officers, directors, employees, agents, and
\nrepresentatives (collectively, the \u201cCompany Parties\u201d) and limits the
\nmanner in which you can seek relief from the Company Parties.<\/p>\n

(a) Applicability of Arbitration Agreement. You agree that any
\ndispute between you and any of the Company Parties relating in any way
\nto the Service, the services offered on the Service (the \u201cServices\u201d) or
\nthese Terms will be resolved by binding arbitration, rather than in
\ncourt, except that (1) you and the Company Parties may assert
\nindividualized claims in small claims court if the claims qualify,
\nremain in such court and advance solely on an individual, non-class
\nbasis; and (2) you or the Company Parties may seek equitable relief in
\ncourt for infringement or other misuse of intellectual property rights
\n(such as trademarks, trade dress, domain names, trade secrets,
\ncopyrights, and patents). This Arbitration Agreement applies only if you
\nhave created an Account, purchased or subscribed to any Services, or
\notherwise accessed or used the Service\u2019s functionality (beyond merely
\nvisiting or browsing the Service\u2019s public website pages). Any Dispute
\ninvolving a person who has done none of the foregoing is not subject to
\nthis Arbitration Agreement (including the Informal Dispute Resolution
\nprocess described below) and shall be resolved exclusively as set forth
\nin Section 10.2(l). If you or the entity you represent have entered into
\na separate written agreement with Company governing the Services (such
\nas a Platform Subscription Agreement), the dispute resolution provisions
\nof that agreement control to the extent they conflict with this Section
\n10.2. Either party may elect to have a Dispute that qualifies for small
\nclaims court heard in small claims court at any time before an
\narbitrator is appointed, including after a request for arbitration has
\nbeen filed, in which case the arbitration shall be administratively
\nclosed. This Arbitration Agreement shall survive the expiration or
\ntermination of these Terms and shall apply, without limitation, to all
\nclaims that arose or were asserted before you agreed to these Terms (in
\naccordance with the preamble) or any prior version of these Terms. This
\nArbitration Agreement does not preclude you from bringing issues to the
\nattention of federal, state or local agencies. Such agencies can, if the
\nlaw allows, seek relief against the Company Parties on your behalf. For
\npurposes of this Arbitration Agreement, \u201cDispute\u201d will also include
\ndisputes that arose or involve facts occurring before the existence of
\nthis or any prior versions of the Agreement as well as claims that may
\narise after the termination of these Terms.<\/p>\n

(b) Informal Dispute Resolution. There might be instances when a
\nDispute arises between you and Company. If that occurs, Company is
\ncommitted to working with you to reach a reasonable resolution. You and
\nCompany agree that good faith informal efforts to resolve Disputes can
\nresult in a prompt, low\u2010cost and mutually beneficial outcome. You and
\nCompany therefore agree that before either party commences arbitration
\nagainst the other (or initiates an action in small claims court if a
\nparty so elects), we will personally meet and confer telephonically or
\nvia videoconference, in a good faith effort to resolve informally any
\nDispute covered by this Arbitration Agreement (\u201cInformal Dispute
\nResolution Conference\u201d). If you are represented by counsel, your counsel
\nmay participate in the conference, but you will also participate in the
\nconference.<\/p>\n

The party initiating a Dispute must give notice to the other party in
\nwriting of its intent to initiate an Informal Dispute Resolution
\nConference (\u201cNotice\u201d), which shall occur within 45 days after the other
\nparty receives such Notice, unless an extension is mutually agreed upon
\nby the parties. Notice to Company that you intend to initiate an
\nInformal Dispute Resolution Conference should be sent by email to:
\nsupport@dentina.ai, or by regular mail to 1111b South Governors Avenue,
\nSuite 3852, Dover, Delaware 19904. The Notice must include: (1) your
\nname, telephone number, mailing address, e\u2010mail address associated with
\nyour account (if you have one); (2) the name, telephone number, mailing
\naddress and e\u2010mail address of your counsel, if any; (3) a description of
\nyour Dispute; (4) your personal signature; and (5) a description of your
\nrelationship to the Service (including, as applicable, any account,
\nsubscription, purchase, or use of the Service).<\/p>\n

The Informal Dispute Resolution Conference shall be individualized
\nsuch that a separate conference must be held each time either party
\ninitiates a Dispute, even if the same law firm or group of law firms
\nrepresents multiple users in similar cases, unless all parties agree;
\nmultiple individuals initiating a Dispute cannot participate in the same
\nInformal Dispute Resolution Conference unless all parties agree. In the
\ntime between a party receiving the Notice and the Informal Dispute
\nResolution Conference, nothing in this Arbitration Agreement shall
\nprohibit the parties from engaging in informal communications to resolve
\nthe initiating party\u2019s Dispute. Engaging in the Informal Dispute
\nResolution Conference is a condition precedent and requirement that must
\nbe fulfilled before commencing arbitration. The statute of limitations
\nand any filing fee deadlines shall be tolled while the parties engage in
\nthe Informal Dispute Resolution Conference process required by this
\nsection.<\/p>\n

(c) Arbitration Rules and Forum. These Terms evidence a transaction
\ninvolving interstate commerce; and notwithstanding any other provision
\nherein with respect to the applicable substantive law, the Federal
\nArbitration Act, 9 U.S.C. \u00a7 1 et seq., will govern the interpretation
\nand enforcement of this Arbitration Agreement and any arbitration
\nproceedings. If the Informal Dispute Resolution Process described above
\ndoes not resolve satisfactorily within 60 days after receipt of your
\nNotice, you and Company agree that either party shall have the right to
\nfinally resolve the Dispute through binding arbitration. The Federal
\nArbitration Act governs the interpretation and enforcement of this
\nArbitration Agreement. The arbitration will be conducted by JAMS, an
\nestablished alternative dispute resolution provider. Disputes involving
\nclaims and counterclaims with an amount in controversy under $250,000,
\nnot inclusive of attorneys\u2019 fees and interest, shall be subject to JAMS\u2019
\nmost current version of the Streamlined Arbitration Rules and procedures
\navailable at http:\/\/www.jamsadr.com\/rules-streamlined-arbitration\/; all
\nother claims shall be subject to JAMS\u2019s most current version of the
\nComprehensive Arbitration Rules and Procedures, available at
\nhttp:\/\/www.jamsadr.com\/rules-comprehensive-arbitration\/. JAMS\u2019s rules
\nare also available at www.jamsadr.com or by calling JAMS at
\n800-352-5267. A party who wishes to initiate arbitration must provide
\nthe other party with a request for arbitration (the \u201cRequest\u201d). The
\nRequest must include: (1) the name, telephone number, mailing address,
\ne\u2010mail address of the party seeking arbitration and the account username
\n(if applicable) as well as the email address associated with any
\napplicable account; (2) a statement of the legal claims being asserted
\nand the factual bases of those claims; (3) a description of the remedy
\nsought and an accurate, good\u2010faith calculation of the amount in
\ncontroversy in United States Dollars; (4) a statement certifying
\ncompletion of the Informal Dispute Resolution process as described
\nabove; and (5) evidence that the requesting party has paid any necessary
\nfiling fees in connection with such arbitration.<\/p>\n

If the party requesting arbitration is represented by counsel, the
\nRequest shall also include counsel\u2019s name, telephone number, mailing
\naddress, and email address. Such counsel must also sign the Request. By
\nsigning the Request, counsel certifies to the best of counsel\u2019s
\nknowledge, information, and belief, formed after an inquiry reasonable
\nunder the circumstances, that: (1) the Request is not being presented
\nfor any improper purpose, such as to harass, cause unnecessary delay, or
\nneedlessly increase the cost of dispute resolution; (2) the claims,
\ndefenses and other legal contentions are warranted by existing law or by
\na nonfrivolous argument for extending, modifying, or reversing existing
\nlaw or for establishing new law; and (3) the factual and damages
\ncontentions have evidentiary support or, if specifically so identified,
\nwill likely have evidentiary support after a reasonable opportunity for
\nfurther investigation or discovery.<\/p>\n

Unless you and Company otherwise agree, or the Batch Arbitration
\nprocess discussed in Subsection 10.2(h) is triggered, the arbitration
\nwill be conducted in the county where you reside. Subject to the JAMS
\nRules, the arbitrator may direct a limited and reasonable exchange of
\ninformation between the parties, consistent with the expedited nature of
\nthe arbitration. If the JAMS is not available to arbitrate, the parties
\nwill select an alternative arbitral forum. Your responsibility to pay
\nany JAMS fees and costs will be solely as set forth in the applicable
\nJAMS Rules.<\/p>\n

You and Company agree that all materials and documents exchanged
\nduring the arbitration proceedings shall be kept confidential and shall
\nnot be shared with anyone except the parties\u2019 attorneys, accountants, or
\nbusiness advisors, and then subject to the condition that they agree to
\nkeep all materials and documents exchanged during the arbitration
\nproceedings confidential.<\/p>\n

(d) Authority of Arbitrator. The arbitrator shall have exclusive
\nauthority to resolve all disputes subject to arbitration hereunder
\nincluding, without limitation, any dispute related to the
\ninterpretation, applicability, enforceability or formation of this
\nArbitration Agreement or any portion of the Arbitration Agreement,
\nexcept for the following: (1) all Disputes arising out of or relating to
\nthe subsection entitled \u201cWaiver of Class or Other Non-Individualized
\nRelief,\u201d including any claim that all or part of the subsection entitled
\n\u201cWaiver of Class or Other Non-Individualized Relief\u201d is unenforceable,
\nillegal, void or voidable, or that such subsection entitled \u201cWaiver of
\nClass or Other Non-Individualized Relief\u201d has been breached, shall be
\ndecided by a court of competent jurisdiction and not by an arbitrator;
\n(2) except as expressly contemplated in the subsection entitled \u201cBatch
\nArbitration,\u201d all Disputes about the payment of arbitration fees shall
\nbe decided only by a court of competent jurisdiction and not by an
\narbitrator; (3) all Disputes about whether either party has satisfied
\nany condition precedent to arbitration shall be decided only by a court
\nof competent jurisdiction and not by an arbitrator; and (4) all Disputes
\nabout which version of the Arbitration Agreement applies shall be
\ndecided only by a court of competent jurisdiction and not by an
\narbitrator. The arbitration proceeding will not be consolidated with any
\nother matters or joined with any other cases or parties, except as
\nexpressly provided in the subsection entitled \u201cBatch Arbitration.\u201d The
\narbitrator shall have the authority to grant motions dispositive of all
\nor part of any claim or dispute. The arbitrator shall have the authority
\nto award monetary damages and to grant any non-monetary remedy or relief
\navailable to an individual party under applicable law, the arbitral
\nforum\u2019s rules, and these Terms (including the Arbitration Agreement).
\nThe arbitrator shall issue a written award and statement of decision
\ndescribing the essential findings and conclusions on which any award (or
\ndecision not to render an award) is based, including the calculation of
\nany damages awarded. The arbitrator shall follow the applicable law. The
\naward of the arbitrator is final and binding upon you and us. Judgment
\non the arbitration award may be entered in any court having
\njurisdiction.<\/p>\n

(e) Waiver of Jury Trial. EXCEPT AS SPECIFIED IN SECTION 10.2(A) YOU
\nAND THE COMPANY PARTIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY
\nRIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.
\nYou and the Company Parties are instead electing that all covered claims
\nand disputes shall be resolved exclusively by arbitration under this
\nArbitration Agreement, except as specified in Section 10.2(a) above. An
\narbitrator can award on an individual basis the same damages and relief
\nas a court and must follow these Terms as a court would. However, there
\nis no judge or jury in arbitration, and court review of an arbitration
\naward is subject to very limited review.<\/p>\n

(f) Waiver of Class or Other Non-Individualized Relief. YOU AND
\nCOMPANY AGREE THAT, EXCEPT AS SPECIFIED IN SUBSECTION 10.2(H) EACH OF US
\nMAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT
\nON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY
\nWAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED,
\nRESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS
\nACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE
\nTHAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH
\nTHOSE OF ANY OTHER CUSTOMER OR USER. Subject to this Arbitration
\nAgreement, the arbitrator may award declaratory or injunctive relief
\nonly in favor of the individual party seeking relief and only to the
\nextent necessary to provide relief warranted by the party\u2019s individual
\nclaim. Nothing in this paragraph is intended to, nor shall it, affect
\nthe terms and conditions under the Subsection 10.2(h) entitled \u201cBatch
\nArbitration.\u201d Notwithstanding anything to the contrary in this
\nArbitration Agreement, if a court decides by means of a final decision,
\nnot subject to any further appeal or recourse, that the limitations of
\nthis subsection, \u201cWaiver of Class or Other Non-Individualized Relief,\u201d
\nare invalid or unenforceable as to a particular claim or request for
\nrelief (such as a request for public injunctive relief), you and Company
\nagree that that particular claim or request for relief (and only that
\nparticular claim or request for relief) shall be severed from the
\narbitration and may be litigated in the state or federal courts located
\nin the State of Delaware. All other Disputes shall be resolved by
\narbitration under this Arbitration Agreement or, if qualifying and so
\nelected, in small claims court. This subsection does not prevent you or
\nCompany from participating in a class-wide settlement of claims.<\/p>\n

(g) Attorneys\u2019 Fees and Costs. The parties shall bear their own
\nattorneys\u2019 fees and costs in arbitration unless the arbitrator finds
\nthat either the substance of the Dispute or the relief sought in the
\nRequest was frivolous or was brought for an improper purpose (as
\nmeasured by the standards set forth in Federal Rule of Civil Procedure
\n11(b)). If you or Company need to invoke the authority of a court of
\ncompetent jurisdiction to compel arbitration, then the party that
\nobtains an order compelling arbitration in such action shall have the
\nright to collect from the other party its reasonable costs, necessary
\ndisbursements, and reasonable attorneys\u2019 fees incurred in securing an
\norder compelling arbitration. The prevailing party in any court action
\nrelating to whether either party has satisfied any condition precedent
\nto arbitration, including the Informal Dispute Resolution Process, is
\nentitled to recover their reasonable costs, necessary disbursements, and
\nreasonable attorneys\u2019 fees and costs. If the arbitrator finds that the
\nsubstance of the Dispute or the relief sought in the Request was
\nfrivolous or was brought for an improper purpose (as measured by the
\nstandards set forth in Federal Rule of Civil Procedure 11(b)), you shall
\nreimburse Company for all JAMS fees and costs that Company paid on your
\nbehalf or was required to pay by reason of your Dispute, to the extent
\npermitted by applicable law and the applicable JAMS Rules.<\/p>\n

(h) Batch Arbitration. To increase the efficiency of administration
\nand resolution of arbitrations, you and Company agree that in the event
\nthat there are 100 or more individual Requests of a substantially
\nsimilar nature filed against Company by or with the assistance of the
\nsame law firm, group of law firms, or organizations, within a 30 day
\nperiod (or as soon as possible thereafter), the JAMS shall (1)
\nadminister the arbitration demands in batches of 100 Requests per batch
\n(plus, to the extent there are less than 100 Requests left over after
\nthe batching described above, a final batch consisting of the remaining
\nRequests); (2) appoint one arbitrator for each batch; and (3) provide
\nfor the resolution of each batch as a single consolidated arbitration
\nwith one set of filing and administrative fees due per side per batch,
\none procedural calendar, one hearing (if any) in a place to be
\ndetermined by the arbitrator, and one final award (\u201cBatch Arbitration\u201d).
\nAll parties agree that Requests are of a \u201csubstantially similar nature\u201d
\nif they arise out of or relate to the same event or factual scenario and
\nraise the same or similar legal issues and seek the same or similar
\nrelief. To the extent the parties disagree on the application of the
\nBatch Arbitration process, the disagreeing party shall advise the JAMS,
\nand the JAMS shall appoint a sole standing arbitrator to determine the
\napplicability of the Batch Arbitration process (\u201cAdministrative
\nArbitrator\u201d). In an effort to expedite resolution of any such dispute by
\nthe Administrative Arbitrator, the parties agree the Administrative
\nArbitrator may set forth such procedures as are necessary to resolve any
\ndisputes promptly. The Administrative Arbitrator\u2019s fees shall be paid by
\nCompany. You and Company agree to cooperate in good faith with the JAMS
\nto implement the Batch Arbitration process including the payment of
\nsingle filing and administrative fees for batches of Requests, as well
\nas any steps to minimize the time and costs of arbitration, which may
\ninclude: (1) the appointment of a discovery special master to assist the
\narbitrator in the resolution of discovery disputes; and (2) the adoption
\nof an expedited calendar of the arbitration proceedings. This Batch
\nArbitration provision shall in no way be interpreted as authorizing a
\nclass, collective and\/or mass arbitration or action of any kind, or
\narbitration involving joint or consolidated claims under any
\ncircumstances, except as expressly set forth in this provision.<\/p>\n

(i) 30-Day Right to Opt Out. You have the right to opt out of the
\nprovisions of this Arbitration Agreement by sending a timely written
\nnotice of your decision to opt out to the following address: 1111b South
\nGovernors Avenue, Suite 3852, Dover, Delaware 19904, or email to
\nsupport@dentina.ai, within 30 days after first becoming subject to this
\nArbitration Agreement. Your notice must include your name and address
\nand a clear statement that you want to opt out of this Arbitration
\nAgreement. If you opt out of this Arbitration Agreement, all other parts
\nof these Terms will continue to apply to you. Opting out of this
\nArbitration Agreement has no effect on any other arbitration agreements
\nthat you may currently have with us, or may enter into in the future
\nwith us.<\/p>\n

(j) Invalidity, Expiration. Except as provided in the subsection
\nentitled \u201cWaiver of Class or Other Non-Individualized Relief\u201d, if any
\npart or parts of this Arbitration Agreement are found under the law to
\nbe invalid or unenforceable, then such specific part or parts shall be
\nof no force and effect and shall be severed and the remainder of the
\nArbitration Agreement shall continue in full force and effect. You
\nfurther agree that any Dispute that you have with Company as detailed in
\nthis Arbitration Agreement must be initiated via arbitration within the
\napplicable statute of limitation for that claim or controversy, or it
\nwill be forever time barred. Likewise, you agree that all applicable
\nstatutes of limitation will apply to such arbitration in the same manner
\nas those statutes of limitation would apply in the applicable court of
\ncompetent jurisdiction.<\/p>\n

(k) Modification. Notwithstanding any provision in these Terms to the
\ncontrary, we agree that if Company makes any future material change to
\nthis Arbitration Agreement, you may reject that change within 30 days of
\nsuch change becoming effective by writing Company at the following
\naddress: 1111b South Governors Avenue, Suite 3852, Dover, Delaware
\n19904, or email to support@dentina.ai. Unless you reject the change
\nwithin 30 days of such change becoming effective by writing to Company
\nin accordance with the foregoing, your continued use of the Service
\nand\/or Services, including the acceptance of products and services
\noffered on the Service following the posting of changes to this
\nArbitration Agreement constitutes your acceptance of any such changes.
\nChanges to this Arbitration Agreement do not provide you with a new
\nopportunity to opt out of the Arbitration Agreement if you have
\npreviously agreed to a version of these Terms and did not validly opt
\nout of arbitration. If you reject any change or update to this
\nArbitration Agreement, and you were bound by an existing agreement to
\narbitrate Disputes arising out of or relating in any way to your access
\nto or use of the Services or of the Service, any communications you
\nreceive, any products sold or distributed through the Service, the
\nServices, or these Terms, the provisions of this Arbitration Agreement
\nas of the date you first accepted these Terms (or accepted any
\nsubsequent changes to these Terms) remain in full force and effect.
\nCompany will continue to honor any valid opt outs of the Arbitration
\nAgreement that you made to a prior version of these Terms.<\/p>\n

(l) Governing Law; Forum for Non-Arbitrable Disputes. These Terms and
\nany Dispute are governed by the laws of the State of Delaware without
\nregard to its conflict of laws principles, except that the Federal
\nArbitration Act governs the interpretation and enforcement of this
\nArbitration Agreement as set forth in Section 10.2(c). Any Dispute that
\nis not subject to arbitration under this Arbitration Agreement (other
\nthan a qualifying claim a party elects to bring in small claims court)
\nshall be brought exclusively in the state or federal courts located in
\nNew Castle County, Delaware, and you and Company irrevocably consent to
\nthe personal jurisdiction of, and venue in, such courts and waive any
\nobjection to such courts as an inconvenient forum. To the extent
\npermitted by applicable law, any proceeding in court shall be conducted
\nonly on an individual basis and not as a class, collective,
\nconsolidated, or representative action.<\/p>\n

10.3 Export. The Service may be subject to U.S. export control laws
\nand may be subject to export or import regulations in other countries.
\nYou agree not to export, reexport, or transfer, directly or indirectly,
\nany U.S. technical data acquired from Company, or any products utilizing
\nsuch data, in violation of the United States export laws or
\nregulations.<\/p>\n

10.4 Disclosures. Company is located at the address in Section 10.8.
\nIf you are a California resident, you may report complaints to the
\nComplaint Assistance Unit of the Division of Consumer Product of the
\nCalifornia Department of Consumer Affairs by contacting them in writing
\nat 400 R Street, Sacramento, CA 95814, or by telephone at (800)
\n952-5210.<\/p>\n

10.5 Electronic Communications. The communications between you and
\nCompany use electronic means, whether you use the Service or send us
\nemails, or whether Company posts notices on the Service or communicates
\nwith you via email. For contractual purposes, you (a) consent to receive
\ncommunications from Company in an electronic form; and (b) agree that
\nall terms and conditions, agreements, notices, disclosures, and other
\ncommunications that Company provides to you electronically satisfy any
\nlegal requirement that such communications would satisfy if it were in a
\nhardcopy writing. The foregoing does not affect your non-waivable
\nrights.<\/p>\n

10.6 Entire Terms. These Terms constitute the entire agreement
\nbetween you and us regarding the use of the Service. Our failure to
\nexercise or enforce any right or provision of these Terms shall not
\noperate as a waiver of such right or provision. The section titles in
\nthese Terms are for convenience only and have no legal or contractual
\neffect. The word \u201cincluding\u201d means \u201cincluding without limitation\u201d. If
\nany provision of these Terms is, for any reason, held to be invalid or
\nunenforceable, the other provisions of these Terms will be unimpaired
\nand the invalid or unenforceable provision will be deemed modified so
\nthat it is valid and enforceable to the maximum extent permitted by law.
\nYour relationship to Company is that of an independent contractor, and
\nneither party is an agent or partner of the other. These Terms, and your
\nrights and obligations herein, may not be assigned, subcontracted,
\ndelegated, or otherwise transferred by you without Company\u2019s prior
\nwritten consent, and any attempted assignment, subcontract, delegation,
\nor transfer in violation of the foregoing will be null and void. Company
\nmay freely assign these Terms. The terms and conditions set forth in
\nthese Terms shall be binding upon assignees.<\/p>\n

10.7 U.S. Federal Government End User Rights. If you are using the
\nService in your capacity as a U.S. federal government end user, the
\nService constitutes a “Commercial Item,” as defined at 48 C.F.R. \u00a72.101,
\nconsisting of “Commercial Computer Software” and “Commercial Computer
\nSoftware Documentation,” as such terms are used in 48 C.F.R. \u00a712.212 or
\n48 C.F.R. \u00a7227.7202. Consistent with 48 C.F.R. \u00a712.212 or 48 C.F.R.
\n\u00a7\u00a7227.7202-1 through 227.7202-4, as applicable, the Commercial Computer
\nSoftware and Commercial Computer Software Documentation are being
\nlicensed to U.S. government end users (a) only as Commercial Items and
\n(b) with only those rights as are granted to all other end users
\npursuant to the terms and conditions herein.<\/p>\n

10.8 Copyright\/Trademark Information. Copyright \u00a9 2026 VitalAI, Inc.
\nAll rights reserved. All trademarks, logos and service marks (\u201cMarks\u201d)
\ndisplayed on the Service are our property or the property of other third
\nparties. You are not permitted to use these Marks without our prior
\nwritten consent or the consent of such third party which may own the
\nMarks.<\/p>\n

10.9 Contact Information:<\/p>\n

VitalAI, Inc.<\/p>\n

Address:<\/p>\n

1111b South Governors Avenue<\/p>\n

Suite 3852<\/p>\n

Dover, Delaware 19904<\/p>\n

Telephone: (323) 283-8368<\/p>\n

Email: support@dentina.ai<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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